Aapne kabhi doctor ko call kiya aur wapas call nahi aaya? Yeh problem aam hai. Iske peeche ek naya reason hai — AI automation. Lekin sawaal yeh hai ki kya yeh automation madad karega ya naukriyan khayega?
Basata AI: Admin staff ki madad ya displacement?
ProQuest ke mutabiq, AI company Basata doctors ke administrative staff ki madad kar rahi hai. Yeh system unka kaam automate karta hai — jaise calls aur messages ka response dena. Lekin sawaal yeh hai ki kya yeh automation workers ko displace karega ya unki madad karega.
Basata ke founders ka kehna hai ki abhi administrative staff displacement se nahi, balki drowning se zyada worried hain. Unka matlab hai ki woh itne kaam mein doobe hain ki unhe automation se relief chahiye.
Automation ka future: Augment ya displace?
Yeh sawaal sirf Basata ka nahi hai. Bohot si AI companies aisi hain jo human work ko automate kar rahi hain. Lekin line kahan hai — augment (madad) aur displace (hatana) ke beech? Basata ke founders ka kehna hai ki abhi woh augment kar rahe hain, lekin future mein yeh line blur ho sakti hai.
Ek baat clear hai — agar doctors aur unke staff ko calls ka response dene mein madad chahiye, toh AI ek solution ho sakta hai. Lekin yeh bhi dekhna hoga ki kya yeh solution long-term mein jobs ko khatam nahi kar dega.
Hamaari Baat: Automation ka balance zaroori
Hamari nazar mein, Basata ka approach abhi sahi lagta hai — woh staff ki madad kar rahe hain, unki jagah nahi le rahe. Lekin sawaal yeh hai ki future mein kya hoga. AI companies ko clearly define karna hoga ki woh augment kar rahe hain ya displace. Agar displacement hota hai, toh doctors ke office mein calls ka response toh aa sakta hai, lekin logon ki naukriyan chali jayengi. Yeh balance zaroori hai.
Sources & References
- Why don't doctors return phone calls? — ProQuest
